As a Membership and Consultancy Success Team Leader, you will head up a team providing assistance to Health, Safety, Employment Law and ISO members, ensuring that the service they receive exceeds expectations.
Leadership:
Lead a team of Membership and Consultancy Success team members.
Develop and implement strategies to identify and secure growth with our Advisor members.
Collaborate with internal teams to align business development efforts with overall company goals.
Prepare and present regular reports on membership and consultancy activities and outcomes to senior management.
Conduct regular 1-2-1 meetings with team members.
Provide coaching and feedback to help develop team members.
Customer Service:
Acting as primary contact for all members, directing incoming calls as appropriate or dealing with them yourself (if suitably qualified).
Anticipate the customers needs and ensure expectations are always exceeded.
Offer and carry our service reviews with existing Advisor members.
Assist with the completion of SSIPs or similar.
Sales:
Identify sales opportunities when communicating with our members, up- and cross-selling as appropriate.
Outbound calling to members to generate new business opportunities.
Assist in booking service reviews and meetings.
Maintain a flexible, positive, can-do attitude and going above and beyond to exceed our customers expectations.
Arrange and/or attend sales meetings with prospective new members.
Liaise with new and existing members regarding contracts.
Administration:
Process training and consultancy bookings on our internal booking system.
Liaise with our Service Support and Delivery teams, ensuring we deliver a first-class service all-round.
Update and input records of all contact made on the CRM System.
Run training reports for clients.
Produce training matrix for clients.
Produce proposals for new work and other administrative tasks relating to front end sales.
Monitor and follow GDPR requirements in regard to record keeping and confidentiality.
Produce internal reports as required.
Assist with tender completion.
Support the integration and running of our SSIP scheme by completing administrative and advisory tasks as required.
Qualifications and Experience:
Proven experience in a sales and customer service role.
Proven experience in an administration role, competent in MS Word, Excel and Outlook.
Ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
Excellent communication skills - both written and verbal - and attention to detail.
Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.
This is a full time role.
If your skills meet this role on offer, and are currently looking for a new challenge, then please submit an up to date CV by using the apply button below.
For an informal chat please phone 01752 252533 and ask for Laura. Many thanks for your interest.
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